It is the aim of Ask 4 Leasing to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.
This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.
If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing.
We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.
To register a complaint contact us by either:
calling us on 02920 461437
or write to us at Unit D2, West Point Industrial Estate, Penarth Road, Cardiff, CF11 8JQ
What to do if you are not happy with our decision:
BVRLA Conciliation Service
As a Leasing Broker Member of the British Vehicle Rental and Leasing Association (BVRLA), any unresolved disputes may be referred to the BVRLA by either the customer or by Nationwide Vehicle Contracts. The BVRLA is approved by Government as a Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.
Details should be submitted by email to: firstname.lastname@example.org. If you do not have access to email, details can be sent by post to:
British Vehicle Rental and Leasing Association
The BVRLA Conciliation Service will investigate potential breaches of the BVRLA Code of Conduct and will aim to resolve the matter using the information presented by both parties to the dispute. Any information requested from Nationwide Vehicle Contracts will be sent to the BVRLA within five working days. Based on the information available, the BVRLA will provide both parties with its finding and recommendations.
The BVRLA aims to resolve complaints through the Conciliation Service within 30 days and members must comply with the Conciliations Service’s findings.
If you have a regulated contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service's explanatory leaflet.
If you have any questions in relation to our Complaints Handling Procedure, please contact us in writing at the address on the contact page of our website.
Ask 4 Leasing partnerships and affiliations
Ask 4 Leasing are appointed credit brokers for the following providers
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
T: 02920 461437
Ask 4 Leasing
West Point Industrial Estate
Ask 4 Leasing are a credit broker and not a lender, Ask 4 Leasing is an appointed representative of Ask Motor Company Ltd who are authorised and regulated by the Financial Conduct Authority. Registered No : 664173
Registered in England & Wales with company number : 5401912 | Data Protection No : Z3283376 | VAT No : 862 3617 20
Registered Office : Unit D2, West Point Industrial Estate, Penarth Road, Cardiff, United Kingdom, CF11 8JQ
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